Had good client service sine 1/seventeen. Been pulled off the FRA flight and stayed for two times in Philly. Now one/19 I'll resume my flight to FRA with as much as par documentation. To my shock the ticket agent at the sign in counter were being Definitely rude, not helpful and predicted me to search out my baggage that was checked in on the seventeenth Which I used to be unable to retrieve After i was pulled from the flight on Sunday.
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So, we landed in One more metropolis, stayed the night time there, and afterwards flew in One more Plane. We were all set to go, after which you can they advised us we couldn’t go anywhere resulting from “Mechanical Problems.
Very disappointed with AA. All through my journey to NORFOLK from ALBUQUERQUE this time all-around on Military Orders – too many challenges happened which i just can’t forget about and ponder why some policies exist as they do. Starting off off, my luggage wasn't tagged appropriately coming out of Albuquerque and did not make the transfer link in DFW to ORF – eight hour hold off with bags getting to me, which had my uniforms for the following day. Certainly I bought my uniform in time, but only permitted for ~four hours of snooze prior to reporting for duty right after I drove to airport to have the bag. Not forgetting my DoD ID has become not inside your method to permit for TSA pre-Examine…both of these situations usually are not a big deal And that i can certainly overlook these things with no need to make a remark…the return excursion again to ABQ is my reason. On my return journey, my program was from NORFOLK to CHARLOTTE to PHOENIX to ALBUQUERQUE. The flight from NORFOLK to CHARLOTTE was delayed somewhat more than one particular hour creating me to acquire a couple of 15 moment window for my relationship flight in CHARLOTTE to PHOENIX. Once i noticed this limited window, I tried to get the job done with The shopper service clerk in the gate in NORFOLK to have something accomplished (i.e. notify gate in CHARLOTTE that somebody on Military ORDERS could be a little late and to hold gate to allow transfer – would've solved what exactly is about to happen)…considering the fact that quarter-hour was in some “30 moment window†allowance for anything at all being carried out and that I would've time to help make my transfer – she would not or could not do anything for me.
I too experienced an absolute nightmare of the flight with them. I loaded out their 1500 phrase criticism type by chopping it right down to the point that even I did not understand what I had passed through.
In the event you took some time to rent skilled individuals to operate for your personal Airways then perhaps you wouldn’t be in the monetary wherewithal that you just’re dealing with. Possibly you wouldn’t really have to constantly oversell your seats in order that passengers boycott your airline and use other a lot more highly regarded and trustworthy firms including Southwest or United.
PS I had her over the return flight and it was evenm superior she lives inside the Phillie location And that i lived in precisely the same location for few yrs so we experienced a discussion about that .
my grand mother have a flight from Ecuador 2/eighteen/16 (cease in Miami)in route to Ny,when she was waiting around to get her baggage what a shock she got!!her baggage was broken and somebody inside of steal some very good which was inside of,also the zipper was violated(broken)she lost in goods that she provide it to my household with the cost about $350 when she educated what transpires in AA counter in JFK NY they available to changed her brand new luggage with an used and aged just one that appears like they get during the rubbish!!.also they reported that to repair service can take about 4 weeks!
Unsure if this can perform …. I tried to speak to someone about some problems and finding reimbursed for Motels stay in Dallas as a consequence of skipped flight into Mobile Alabama. Also the gate agents in Dallas have been no help in the least with attempting to get lodge home or anything else. This could not be a huge offer if was for myself a grown gentleman in my late fifty’s . But this was my 24 12 months old daughter traveling with 2 youthful kids ( two 1/2 yr and 3month old ) traveling back again to view her loved ones due to the fact her Husband is during the Air Drive stationed overseas.
My partner And that i had flight reservations for now (March 15, 2014) and following a routine coronary heart scan on Wednesday of this week, he was diagnosed that has a critical heart problem. On Friday, March 14, 2014 he experienced to possess a coronary heart catherization and it had been unachievable for us to go on our family vacation. I known as American Airways Client Service and was nicely told “rough luckâ€.
I am sixty two years old, and was on a flight from Orange County, Ca to Jacksonville, NC. All went perfectly right until I arrived at Charlotte,NC. For the reason that I'd wheel chair help I was helped if not I do think I wouldn't happen to be. After two flight have been cancelled on that night I wasn’t truly certain what I'd personally do. But as a result of kindness within your workers they wheeled me to client service click site both equally situations, and finally upon obtaining the information that A different flight wouldn't be scheduled right up until the morning in the third they designed absolutely sure I'd a motel compensated for by american airlines which I very much appreciated. Being alone was somewhat Frightening, but I manufactured it by way of, and managed to get back again to the airport at five:thirty another early morning. And once more this flight was cancelled as well. At this time I organized to only go to another city. Upon obtaining on that flight there was a electrical fire during the cabin of the plane, and just after remaining inside the air for around ten minutes it had been circled and we had been taken from the airplane within a hurry.
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I needed to give kudos to Gary Tourney, who helped me in Pittsburgh on April sixth. He went to many trouble to find me An additional flight also to reroute my luggage. Gary was pleasurable and helpful and quiet, and I actually appreciated how hard he labored to help me.
On landing in Roatan on Feb fourteen, I figured out a bit of my luggage was still in Miami And they might have it on the plane on the next flight from Miami to Roatan, the next Saturday!